Payroll Software for Restaurants (2024)

Table of Contents
See why Netchex Excels as a Payroll & HR and Payroll Software for Restaurants Customers resoundingly love Netchex – year after year See why Netchex thrives as a restaurant payroll & HR solution See why Netchex thrives as a restaurant payroll & HR solution Discover why thousands of businesses trust Netchex Unlock the potential of advanced technology & unparalleled customer support with Netchex. Explore Netchex payroll software Work smarter with the HR restaurant experts See how Netchex can help your restaurant business thrive. Why Payroll & HR Software is the Key Ingredient for Your Restaurant 3 out of 4 restaurant operators say technology gives them a competitive According to restaurant owners, labor management tasks like payroll (44%), labor compliance (38%), managing overtime (20%), employee scheduling (18%), and computing tips and compensation (18%) are becoming more challenging How HR software makes running a restaurant easier & more efficient Easier scheduling and time tracking Streamlined payroll process 95% of restaurant owners believe that increasing automation for back-of-house duties would free up time to concentrate on other crucial company responsibilities Enhanced performance management Increased transparency Improved communication Automation of tedious tasks Data-driven insights Discover a new level of excellence in technology & customer service with Netchex. What are Key Features & Benefits of Restaurant Payroll Software? 75% of restaurant operators intend to use new technology in 2023 Must-have features in restaurant payroll software Payroll & Tax Benefits Administration Human Resources $5,000 or more is the turnover cost per restaurant worker Time & Attendance + Scheduling More than 50% of restaurant managers believe technology for scheduling employees and more accessible information regarding hours and/or rates would be beneficial Learning Management Employee Self-Service Portal Explore the possibilities of industry-leading technology & exceptional customer care with Netchex. How Restaurant Hiring Software Combats Common Industry Struggles 19% of restaurant operators have delayed hiring new employees The Restaurant Hiring Struggle: A Recipe for Disaster Satisfy the Hunger with Restaurant Hiring Software Automated Job Postings Customizable Hiring Templates Efficient Applicant Screening and Management Enhanced Interview Assessments Improved Candidate Experience Comprehensive Onboarding & Training Compliance Assurance Taking Care of HR Prep Work with Restaurant Onboarding Software Only 12% of American employees say their company does a good job of onboarding Why is Onboarding So Complicated in Restaurants? Maximize your potential with state-of-the-art technology & superior customer service from Netchex. Why is Restaurant Onboarding Software Important? Help new employees hit the ground running Clearly define job expectations, responsibilities, and performance metrics Streamlined administrative lift Comprehensive training Intro to company and workplace culture Establish communication channels 72% of employees rank team communication as essential for work satisfaction Sharing required and helpful resources Introduce scheduling procedures Prioritize safety and compliance 86ing High Turnover: How to Increase Restaurant Employee Retention 62% of restaurants are already struggling to keep up with the current workload 79% of restaurant operators said they had job openings that were difficult to fill 89% of restaurant operators listed labor costs as a “significant challenge” $5,864 total cost of replacing a server (recruiting, training, and lost productivity) For 89% of restaurant operators, labor costs are a large concern Most common reasons for high restaurant turnover What is employee retention? How to reduce turnover by increasing retention Offer competitive benefits and pay $50 billion per year lost to wage theft in US Better hiring, onboarding, and offboarding processes Emphasize training and career development Better scheduling for work-life balance 84% of restaurant operators believe taking care of their employees’ mental health is important, and over half offer mental health benefits Emphasize company culture and employee engagement Increase employee recognition and overall support How to Grow Your Restaurant Franchise with HR Software 30% of franchises in the US are related to food and beverage, and 60% of direct employment franchises are in the food industry The Important Role of Restaurant Franchise HR Software Increased transparency and consistency Easier communication and data sharing Automation of tedious tasks Ensuring HR policies and supervision Collaboration across franchises Key Features of Restaurant Franchise HR Software Comprehensive payroll & tax management Advanced scheduling and timekeeping Enhanced communication tools Hiring and onboarding Training and development Data insights and analytics Compliance with wage and employment laws Mobile functionality POS integrations

The service industry is known for its long hours, narrow profit margins, staffing concerns, and overall stressful environment. With years of HR and payroll technology experience, we’re equipped to solve the restaurant industry’s unique HR challenges and help you overcome your biggest obstacles. Discover why Netchex is the best payroll software for restaurants.

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See why Netchex Excels as a Payroll &
HR and Payroll Software for Restaurants

Our technology is simple to use and quick to learn, yet robust enough to run your entire business. Manage the employee experience-from recruitment to retirement-with a comprehensive, single sign-on Human Resource software platform.

Human ResourcesCritical data instantly. Analytics on demand. Support teams at the ready. Learn moreLearning ManagementGet new hires up-to-speed. Develop employee skillsets. Update company-wide compliance. Learn more

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Customers resoundingly love Netchex
– year after year

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Crowd 4.5 / 5 star

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Google 5 / 5 star

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Capterra 4.5 / 5 star

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Software Advice 4.5 / 5 star

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GetApp 4.5 / 5 star

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Trust Radius 4 / 5 star

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See why Netchex thrives as a restaurant payroll & HR solution

Full system integration with single sign-on

A lot goes into HR. Netchex covers and connects the entire employee lifecycle with our integrated HR and payroll restaurant software—everything from recruitment to retirement.

Accessible, easy to use technology

Netchex is simple to use and quick to learn, yet robust enough to run your entire business. Plus, our seamless mobile functionality gives all employees, including deskless workers, 24/7 access.

On-Time, Error-Free Payroll Processing

Get employees paid faster with multiple payment options. File taxes easily and automatically, with everything accurate and on time.

Intuitive Schedule Builder &Timekeeping

Create and publish comprehensive, error-free schedules for all employees. Provide better transparency, communication, and access to improve employee experience.

Smarter Recruiting & Onboarding

Find the best candidate faster and more successfully with our restaurant applicant tracking system. Get new employees started quicker and with less paperwork with standardized processes built in to support compliance.

Accurate, Up-to-Date Data & Reporting

Salary, labor, and performance insights all in one convenient place. Highly customizable formats with real time insights and accurate, up-to-the-minute data accessible in one place.

Enhanced Employee Engagement & Retention

Implement a better employee engagement strategy that focuses on your people. Facilitate better communication, stronger company culture, and a greater sense of purpose.

Trusted Compliance Assurance

Get tasks off your plate and worries off your mind. Automated taxes and reporting to keep you compliant⁠—with one less thing to think about.

Comprehensive Benefits Administration

More complete education and enrollment empowers employees to better control their benefits coverage. Proactive management allows for automated administrative tasks.

In-Depth Performance Management

Create customizable employee reviews. Assign tasks and due dates. Set and track employee goals. Analyze actionable data between teams & departments and over time.

Diverse & Modern Training & Learning

Get new hires up-to-speed. Develop employee skillsets. Update company-wide compliance. Diminish skill gaps and develop your workforce with consistent virtual education.

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See why Netchex thrives as a restaurant payroll & HR solution

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Zaxby’sMulti-location restaurant chain outgrows OutlookLearn More

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Payroll Software for Restaurants (40)

Walk-OnsMulti-location reporting transforms operationsLearn More

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Slim ChickensTransformed onboarding process with NetchexLearn More

Discover why thousands of businesses trust Netchex

Hear directly from our clients how Netchex’s HR solutions have led to countless customer success stories.

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“If you have a good team behind you, HR is not that complicated. And Netchex is that good team. They go over and above. It’s been tremendous for our business.”

Mallory Mele

Owner of Mele Printing

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“Netchex has made my job easier. I wear multiple hats in my position and Netchex has helped to make things more efficient.”

Claire Rosenzweig

Assistant Controller at Cross Keys Bank

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“Love how Netchex strives to grow and be better by really listening to their clients needs. We have grown alongside Netchex and it’s exciting to see our progress together.”

Tabitha Lehman

HR Generalist at Northwest x Southern Hospitality

Unlock the potential of advanced technology & unparalleled customer support with Netchex.

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Explore Netchex payroll software

Running a restaurant, franchise group, or catering business is hard work complete with long hours and a steep learning curve. Adding in a myriad of HR issues—such asemployee schedules,payroll, and high turnover rates—can make it even more complex and time consuming.

Netchex is here to help make your life easier and your restaurant business run more efficiently. When it comes to restaurant payroll services and restaurant payroll management, our easy-to-use technology solutions allow you to focus on what matters most—running your business.

Whethermanaging employee schedules,recruiting new employees,overseeing multiple locations, or ensuringcompany-wide compliance, Netchex supports the restaurant industry and encourages improved HR and payroll processes for all service industry businesses.

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Payroll Software for Restaurants (46)

Work smarter with the HR restaurant experts

Designed to help restaurant restaurants run more smoothly, Netchex is an easier, more comprehensive way to run all of your HR processes andmanage the complete employee experience. Our industry-leading HR and payroll software for restaurants is backed by award-winning customer service and unmatched training and resources. In an ever-changing HR world, you need anever-ending source for industry knowledge and insights.

See how Netchex can help your
restaurant business thrive.

Why Payroll & HR Software is the
Key Ingredient for Your Restaurant

Managing restaurant staff is harder than working a week of double shifts. Why not make things easier for yourself and your employees? Most restaurants already use POS software to manage orders and payments, so why not use restaurant HR software to better manage and care for your staff?

With restaurant HR software, you can simplify shift scheduling and payroll processes, reduce time spent and potential manual errors, and boost employee satisfaction and retention. The benefits of streamlining HR processes and improving the employee experience are clear.

Discover how restaurant HR software streamlines some of the biggest challenges in running a restaurant, including:

  • Scheduling challenges and consistency
  • Accurate time tracking difficulties
  • Payroll and gratuity complexities
  • Performance management issues
  • Lack of training and career development
  • Multi-faceted compliance concerns

Read: From Kitchen to Front of House: Restaurant HR Software Helps Everywhere

Restaurant HR software has the recipe for success by simplifying some of the most challenging parts of running a restaurant.

According to restaurant owners, labor management tasks like payroll (44%), labor compliance (38%), managing overtime (20%), employee scheduling (18%), and computing tips and compensation (18%) are becoming more challenging

source: SpotOn

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How HR software makes running a restaurant
easier & more efficient

Easier scheduling and time tracking

Managers shouldn’t have to spend hours rearranging weekly schedules to fill in gaps and make everyone happy. HR scheduling software helps:

  • Ensure all positions are covered for every shift by qualified employees
  • Quickly generate error-free schedules with a drag-and-drop builder
  • Set custom thresholds for overtime alerts and tardiness notifications
  • Enable shift swapping (with manager approval to empower employees)
  • Automatically track overtime and receive alerts when employees approach thresholds
  • Easily gather and share accurate data to learn more about your workforce

READ: Ten Tips for Creating Better Employee Schedules

Streamlined payroll process

Payroll needs to be efficient and reliable. Automation with restaurant payroll software reduces human errors. It’s too easy to make mistakes in tax withholdings and other calculations. Use automation to improve speed and accuracy. Nobody wants payroll errors to leave staff waiting or underpaid.

95%

of restaurant owners believe that increasing automation for back-of-house duties would free up time to concentrate on other crucial company responsibilities

source: Square

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Enhanced performance management

Employee evaluations must be fair and consistent. Collect data from timekeeping, customer surveys, and other reports in one system.

A recent incident shouldn’t eclipse the employee’s longer history at your company. Analytics make it easier to compare performance records over time for informed decision-making.

Discover: 7 Ways to Improve Your Employee Review Process

Increased transparency

Workers are easily frustrated with a lack of transparency. HR software lets you share resources and performance metrics with each employee and managers. Let employees know how their performance is evaluated. The resulting feedback won’t seem as personal or arbitrary. Similarly, pay transparency reduces conflict when everyone understands the policies behind pay discrepancies.

Improved communication

Office workers use communication tools like Slack or Microsoft Teams, but not all software is a practical solution for restaurant workers. Mobile-friendly HR software lets restaurant staff access messages and information 24/7 from anywhere. With restaurant HR software, you can:

  • House all company resources and documents in one, secure, and easy-to-access place.
  • Easily conduct employee surveys to get a better pulse on your workforce.
  • Send out announcements and solicit feedback on policies.
  • Enable push notifications for missed punches and whenever a new schedule is posted.

Automation of tedious tasks

Restaurant managers don’t fantasize about spending hours in a closet with stacks of papers and a calculator. Scheduling and payroll are two of the most tedious tasks in a restaurant. In the end, it’s a win-win when restaurant HR software automates labor-intensive and thankless tasks. Reduce the manual workload and improve accuracy by letting us do the work.

READ: Don’t Fear HR Automation, Embrace It to Create Better HR Processes

Data-driven insights

Collect and compare data over time to analyze weekly and seasonal trends. Restaurants already compare the popularity and profit margins of different menu items.

Reporting is just as powerful for managing staff, policies, and individual performance. Use HR software to go beyond traditional reporting with actionable insights that will better prepare you to make informed decisions about your restaurant.

Discover a new level of excellence in technology & customer service with Netchex.

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What are Key Features & Benefits of
Restaurant Payroll Software?

Your restaurant needs dependable payroll software. In fact, restaurant payroll software is just as important as your menu and a good location.

75%

of restaurant operators intend to use new technology in 2023

source: SpotOn

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Restaurant payroll software simplifies some of the biggest challenges in the food service industry, including streamlining and automating the calculations for overtime, tips, and deductions. Simple mistakes can cause compliance issues, disgruntled staff, and liability.

LEARN: The High Cost of Payroll Errors: What to Know and How to Prevent Them

Payroll also tackles other common restaurant problems by combining scheduling and timekeeping together. Restaurant payroll software can ‘86’ some of your business’ biggest headaches, including:

  • Late and/or inaccurate payments
  • Bad shift management
  • Legal liability (financial or labor)
  • Time theft
  • Human error
  • Wasted time (routine tasks and corrections)

Must-have features in restaurant payroll software

As new technology continues to evolve, NOW is the right time to invest in restaurant payroll software. Older systems tend to have fewer features, more security vulnerabilities, and can even exacerbate problems instead of streamlining them.

When shopping for payroll software for restaurants, look for these essential integrated payroll features that all restaurants need:

Payroll & Tax

Automate the payroll process for employees with different pay rates and hours. Calculate withholdings for taxes and deductions like garnishments. Payroll and tax calculations must be quick and reliable. Many of your waitstaff (like most Americans) are living paycheck to paycheck. A delayed paystub or unexpected tax debt could make it hard to pay rent.

Benefits Administration

Healthcare benefits for servers? Offering affordable health insurance will make your business more competitive during the hiring process. Benefits like access to primary care, telehealth options, and prescription drug programs can help you attract and retain the best employees. It’s a win-win for employers and employees.

LEARN: Benefits on the Go: Why Mobile-Friendly Benefits Administration is Required

Human Resources

HR staff typically handles recruitment, onboarding, and employee relations. Dedicated HR professionals improve the employee experience by making employees feel heard and valued.

$5,000

or more is the turnover cost per restaurant worker

source: National Restaurant Association

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When using integrated HR software for payroll, you can manage the entire employee lifecycle through payroll, including benefits enrollment and deductions, time & attendance tracking, and more.

READ: 86ing High Turnover: How to Reduce Restaurant Turnover with HR Technology

Time & Attendance + Scheduling

Restaurant payroll software needs to be integrated with time and attendance. That way, you can pay staff for the hours they worked, not just the scheduled hours. Time and attendance software includes easy schedule builders and customizable clocks. Make sure shifts (and key positions) are covered by flagging and categorizing workers. Set your own thresholds for automatic overtime notifications.

More than 50%

of restaurant managers believe technology for scheduling employees and more accessible information regarding hours and/or rates would be beneficial

source: HungerRush

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Learning Management

A Learning Management System helps with both onboarding and retention. New hires need to learn the ropes, and your LMS can allow each individual to learn at their own pace. Let them repeat the material as needed. For experienced staff, you can make advanced courses available remotely to improve skills and ensure compliance.

LEARN: Seven Reasons Why You Need a Learning Management System

Employee Self-Service Portal

The self-service portal is a huge part of restaurant payroll software. A portal provides centralized access to everything an employee needs, including links to LMS training, pay stubs, and documentation for taxes. Portals should be mobile-friendly so that deskless workless (like most restaurant staff) can easily check their scheduled hours.

DISCOVER: The Benefits and Must-Have Features of Employee Self-Service Portals

Explore the possibilities of industry-leading technology & exceptional customer care with Netchex.

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How Restaurant Hiring Software Combats Common
Industry Struggles

In a highly competitive industry known for high turnover, an understaffed restaurant is doomed. Unannounced exits and no-shows leave your staff shorthanded and deep in the weeds. If your staffing problems seem tougher than extinguishing a grease fire, then you may just need better tools—like restaurant hiring software.

19%

of restaurant operators have delayed hiring new employees

source: National Restaurant Association

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Effective and easy-to-use restaurant HR software boosts retention and streamlines the most tedious managerial tasks, including much of the hiring process. Upgrade your HR technology to include better restaurant hiring software to ensure your hiring process is Michelin star-rated.

READ: Now We’re Cooking: How Restaurant Hiring Software Combats Industry Struggles

The Restaurant Hiring Struggle: A Recipe for Disaster

It’s hard to keep restaurants fully staffed. The industry-wide problem has several key ingredients, including:

  • High turnover rates
  • Competitive market
  • Labor shortage
  • Seasonal fluctuations
  • Time-consuming recruitment
  • Ineffective applicant tracking
  • Poor onboarding process

READ: Now We’re Cooking: How Restaurant Hiring Software Combats Industry Struggles

Satisfy the Hunger with Restaurant Hiring Software

Like a growling stomach, your staffing issues demand time and attention. Restaurant hiring software can to cook up several solutions for recruitment:

Automated Job Postings

There’s no benefit to slow and inefficient job postings. Let your software quickly broadcast the details about openings.

LEARN: Recruitment Marketing is the Missing Piece of Your Recruiting Strategy

Customizable Hiring Templates

You don’t want to be too generic (or unnecessarily complicated). Make sure you ask the right questions. Highlight the must-haves for each position at your restaurant.

Efficient Applicant Screening and Management

Electronic applications are easily sorted by criteria like years of experience. Quickly schedule interviews with the push of a button.

Enhanced Interview Assessments

Stay organized and follow best practices for interviews. Pre-screening questions collect important details, while also using interview answers to objectively compare candidates.

Improved Candidate Experience

Automation makes it easier to quickly sort and evaluate applicants. Clear, quick messages and prompt scheduling set the tone. What should new hires expect from your restaurant?

DISCOVER: Elevating the Candidate Experience: Tips for Closing Top Job Applicants

Comprehensive Onboarding & Training

Use an LMS for onboarding to close skill gaps, giving everyone 24/7 access to essential training materials. Training videos let workers view familiar material and repeat new information.

Compliance Assurance

Avoid costly fines and liability with software that includes built-in compliance features. Missed paperwork deadlines and wage violations are preventable headaches.

Taking Care of HR Prep Work with
Restaurant Onboarding Software

Restaurant management technology has come a long way, but one place where efficiency can be improved is welcoming and training new employees with easy-to-use restaurant onboarding software.

Only 12%

of American employees say their company does a good job of onboarding

source: Gallup

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The ever-evolving restaurant management industry demands new and better HR solutions. Learn more how restaurant onboarding software can help your restaurant not only recruit, hire, and onboard new employees, but also improve the overall employee experience and retain workers.

Why is Onboarding So Complicated in Restaurants?

  • Increased operational complexities
  • Demand for efficient staff management
  • Integration of modern technology in HR practices
  • High employee turnover rates
  • Abbreviated onboarding timeline

READ: Take Care of the HR Prep Work with Restaurant Onboarding Software

Maximize your potential with state-of-the-art technology & superior customer service from Netchex.

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Why is Restaurant Onboarding Software Important?

For all the talk about robotic burger flippers, human staff will continue to cook, wait tables, and manage restaurants for the foreseeable future. Likewise, your onboarding process demands to be people-centric.

A great onboarding process converts new hires into an efficient part of your team quicker and more effectively. It can make all the difference in your company culture by reducing turnover and setting expectations for day-to-day operations.

Help new employees hit the ground running

Onboarding determines how quickly your new hire is able to ramp up to consistent everyday work. HR software opens up new options for pre-onboarding, allowing for key paperwork (and even training) to be completed remotely and beforehand.

Clearly define job expectations, responsibilities, and performance metrics

Communication sets the tone for all relationships, including between employers and employees. Use restaurant onboarding software to ensure the essentials are communicated as clearly as possible. Regularly schedule 1-on-1 meetings and discuss each trainee’s progress.

Streamlined administrative lift

Payroll, benefits, and other administrative tasks come at you like a dinner rush every pay period. Automate hourly pay calculations, withholdings, and other tasks. Let restaurant onboarding software simplify management and let your leaders focus on the actual restaurant business.

Comprehensive training

New hires need to learn your menu, processes, and the various quirks of your workplace. Professional growth plans give experienced staff another reason to stick around, reducing turnover. By closing skills gaps and training for multiple roles, flexible workers make your restaurant more adaptable.

DISCOVER: Why Upskilling is the Key to Employee Retention

Intro to company and workplace culture

Every restaurant has its own unique flavor and culture. You get a significant chance to shape company culture during onboarding. Restaurant onboarding software makes it easy to introduce your company’s values and mission.

Establish communication channels

How do employees request time off? Do employees have a way to give feedback anonymously? If workers have to text or call their manager, then your restaurant is leaving itself open to a world of liability. Establish your own channels to keep things professional and documented.

72%

of employees rank team communication as essential for work satisfaction

source: 7shifts

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Sharing required and helpful resources

Paper handbooks have their place, but electronic resources don’t disappear. Provide online access to your employee handbook, and you won’t have to deal with the hassle of outdated versions. Quick guides to new policies can also be easily shared electronically.

Introduce scheduling procedures

Availability is a huge factor in hiring decisions. Nevertheless, scheduling conflicts will pop up. HR scheduling software makes it easy to compare the schedules on job applications. Train new hires on your policies and expectations around scheduling requests, swapping, and more.

LEARN: Top Reasons Why Your Company Needs to Use Employee Scheduling Software

Prioritize safety and compliance

Restaurant onboarding software doesn’t just gather employee information and distribute handbooks. Track each trainee as they move through the material. Do your due diligence during onboarding to cover required safety and compliance material.

READ: HR Compliance: What is HR’s Role in Ensuring Compliance

86ing High Turnover: How to Increase Restaurant Employee Retention

Turnover has always been a problem in restaurants, but it’s getting harder to ignore. Employers can’t afford not to invest more into increasing restaurant employee retention.

62%

of restaurants are already struggling to keep up with the current workload

source: National Restaurant Association

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79%

of restaurant operators said they had job openings that were difficult to fill

source: National Restaurant Association

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89%

of restaurant operators listed labor costs as a “significant challenge”

source: National Restaurant Association

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$5,864

total cost of replacing a server (recruiting, training, and lost productivity)

source: National Restaurant Association

Payroll Software for Restaurants (59)

Turnover isn’t just expensive; it erodes your company culture. A short staffed restaurant has a harder time satisfying customers. The workers who remain are overworked to the point of burnout. Excessive turnover can become a never-ending loop, with the poor conditions causing more workers to quit.

For 89%

of restaurant operators, labor costs are a large concern

source: National Restaurant Association)

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HR software can help you reduce restaurant turnover (by improving retention rates) and provide more support to current staff at your restaurant by improving your back office processes and enhancing the employee experience.

READ: 86ing High Turnover: How to Reduce Restaurant Turnover with HR Technology

Most common reasons for high restaurant turnover

  • Poor compensation: Between tips and hourly wages, some workers leave for better opportunities.
  • Scheduling conflicts: Worker availability and preferences don’t always align with available shifts.
  • Lack of career growth: Manager openings, promotions, and education are reasons to leave a restaurant job.
  • Disconnect and lack of communication: Do you struggle with poor communication between managers or HR and employees? It doesn’t have to be that way.
  • Toxic work environment: An unfortunately common theme in the restaurant industry, but not unavoidable.

READ: Culture Correction: How HR Can Recognize and Combat a Toxic Workplace

What is employee retention?

Employee retention is an HR initiative that businesses use to keep employees from leaving. It can increase productivity and morale, lower turnover, and reduce costs. It can also lead to better relationships, more revenue, and a more enjoyable work environment.

LEARN: Service with a Smile: Increasing Restaurant Employee Retention

Business owners prioritized retention last year, and it’s still a trending topic today. Take care of your employees with fair pay and a positive culture, and you won’t have to hire and train so many replacements.

Upskilling helps retention by encouraging professional growth in jobs without much potential for promotions and raises. Fortunately, you can tackle the biggest causes of turnover with software for restaurants.

How to reduce turnover by increasing retention

Offer competitive benefits and pay

Even the best workers will consider leaving for higher pay elsewhere. Perks and benefits are great side items, but take-home wages are the “main course” of your compensation package. Use restaurant payroll software to send accurate payments on time.

LEARN: Service with a Smile: Increasing Restaurant Employee Retention

$50 billion

per year lost to wage theft in US

source: Economic Policy Institute

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Better hiring, onboarding, and offboarding processes

Advertise job openings in new ways to reach a broader pool of applicants. Pay attention close to resumes and references.

Additionally, HR software can help new hires hit the ground running with onboarding solutions for restaurants. Send remote access to digital paperwork, orientation videos, and training materials before their first day.

When it comes to getting honest feedback about workplace culture, offboarding is just as important as onboarding. Stay on good terms with departing staff whenever possible, protecting your brand’s reputation.

Emphasize training and career development

Even the best workers get frustrated with a bad training process. Provide employee handbook manuals to explain policies clearly and reflect current procedures. Promote a culture of learning instead of treating training as a one-time hassle. Yes, it’s time-consuming to train new hires, but your best hires still have room to grow and learn new skills.

Also, offer not only in-house training, but training around industry knowledge and career growth. Encourage professional development through a Learning Management System (LMS) to promote a culture of continuous learning.

Better scheduling for work-life balance

Your employees have other obligations outside of work. Make sure schedules are fair for the holidays as well as the rest of the year. Schedule conflicts are inevitable, but scheduling software (with the right features) lets workers easily swap shifts and request leave.

Better scheduling is a big step towards work-life balance. Use stay interviews to find out about issues that matter to your employees.

84%

of restaurant operators believe taking care of their employees’ mental health is important, and over half offer mental health benefits

source: Datassential

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Emphasize company culture and employee engagement

Create a culture of feedback with engagement surveys. You should be invested in the happiness of staff. Plan incentives and rewards that get everyone invested in the restaurant’s success.

An employee wellness program doesn’t cost much, but it can have a big impact. Support worthy causes in your community with workplace giving programs. By showing your commitment to staff and their best interests, you can easily boost employee engagement.

Increase employee recognition and overall support

Celebrate the achievements of your most motivated workers. People who feel unappreciated may look for a new job, even leaving a job with adequate pay.

Diversity, equity, and inclusion (DEI) starts with recruiting, but it can also make your staff feel more safe and supported.

How to Grow Your Restaurant Franchise with HR Software

Running multiple restaurants will never be easy, but you might be surprised how much restaurant franchise HR software can help. When managing a franchise, each location must be fully staffed and scheduled, policies and training need to be consistent, and employee data and comparison reporting must be available.

30%

of franchises in the US are related to food and beverage, and 60% of direct employment franchises are in the food industry

source: Franchise Direct

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HR and payroll software for restaurant franchises takes some of your biggest challenges and turns them into opportunities. Streamline onboarding, scheduling, timekeeping, and payroll deductions for your restaurant with more efficient restaurant franchise HR software.

The Important Role of Restaurant Franchise HR Software

Once you track and manage orders with a POS, it’s hard to imagine going back to handwritten tickets. HR software has the same transformative power for processes far more complicated than food orders.

Increased transparency and consistency

There’s no real benefit to secrecy when it comes to payments and company policies. Rumors and perceived unfairness can lead to discontent and liability issues. Pay transparency is legally required in some parts of the country, and it’s relatively easy for restaurants. Send out schedule updates and notifications directly to workers’ phones.

Easier communication and data sharing

Changing a menu item? Update the kitchen and wait staff at all locations at once.

HR software gives you secure, mobile-friendly portals for workers to access benefits, employee handbooks, and company information. Send links to online training modules, and you can confirm when each worker completes the course.

Automation of tedious tasks

So far, the news from the IT revolution is great: robots aren’t coming for most jobs. HR software automates the most repetitive and mind-numbing tasks. Streamline administrative chores like scheduling, time and attendance tracking, and payroll.

Ensuring HR policies and supervision

Whether the policies come from your own leadership team or corporate HQ, all the franchise locations need to be kept up to date. Clear, consistent policies help make sure that everyone is treated fairly across your different shifts and locations.

Collaboration across franchises

Everyone has to stay synchronized with specials and promotions. When key ingredients run low and absenteeism leaves you short staffed, nearby franchise locations can help each other out. Collaboration isn’t possible without reliable communication channels.

Key Features of Restaurant Franchise HR Software

Whatever provider you use, make sure that your chosen restaurant franchise HR software has the essential features for restaurants.

Comprehensive payroll & tax management

The IRS expects Form 8027 for restaurants with more than 10 tipped employees. Restaurant payroll software manages wages, deductions, and related paperwork automatically. At Netchex, many of our restaurant clients also run payroll for franchise locations in multiple states.

Advanced scheduling and timekeeping

A centralized system makes it easy to make sure shifts are fully covered and nobody is asked to work two places at once. When the same staff help at multiple franchise locations, their time punches and tips need to be tracked automatically.

Enhanced communication tools

Effective management depends on clear and consistent communication. HR software makes communication easier with dedicated channels and push notifications. In-app messaging keeps work life separate from personal correspondence.

Hiring and onboarding

Use an ATS to sort through applications and guide hiring decisions. HR software for restaurant onboarding tracks the completion of paperwork and training materials. You can even get new hires started remotely. Netchex has helped clients like Walk-On’s find and hire top talent.

Training and development

Inexperienced hires need more training than veterans, but everybody needs access to the material. Help onboard and get new employees started, or help tenured employees develop their careers. Quizzes at the end of training modules verify that key policies are understood.

Data insights and analytics

It’s easier than ever to collect information, but you need top tier HR reporting and analytics to make sense of all that data. It’s often the unexpected trends that lead to surprising new insights.

Compliance with wage and employment laws

Use payroll software to make sure you follow minimum wage, overtime, and tipping regulations. Besides local and state rules, you’ll also follow the FLSA (Fair Labor Standards Act), the FMLA (Family and Medical Leave Act), and food safety laws.

Mobile functionality

Restaurant staff don’t spend all their free time on desktop computers at home. Mobile access lets workers check the schedule and work notifications while they’re running errands and enjoying time off.

POS integrations

Track sales and reported tips to flag when the numbers are out of whack. New hires may try buddy punching and tricks that worked with their previous employer. Integrated software can follow individual workers through each order and shift.

Netchex software integrations make your tools work better. Eliminate manual work, gain powerful insights, and streamline your processes through secure data sharing with other industry-leading solutions.

LEARN: Growing Your Restaurant Franchise: HR Software Benefits and Features

Restaurant Payroll and HR FAQ

Payroll software can significantly streamline your restaurant’s payroll process by automating tasks such as calculating wages, processing deductions, and generating paychecks. Learn more abouthow payroll software works, the time and money savings, andadditional benefitsof payroll software.

While the payroll process for restaurants vs. other businesses is similar, there are differing areas of importance and functionality required, including:

  • Multi-level payroll processing
  • Labor law compliance
  • Seasonal workforce considerations
  • Time and attendance integration
  • Overtime pay
  • Tips and service charges
  • Varying employeebenefits eligibility and deductions

Payroll software manages the entire payroll process from beginning to end, from calculating wages and filingpayroll taxes. This technology allows you to organize and simplify these complex processes to ensure an accurate and timely payroll, while saving your hospitality business time and money.

Payroll softwarefor restaurants and other service industry businesses must include:

  • Ease of use and simple payroll processing
  • Tax compliance
  • Flexibility inpayment options
  • Integratedtime and attendance
  • Easyemployee onboarding
  • Employee self-service
  • High-level security
  • Scalability andintegration capabilities
  • Reporting and analytics
  • Friendly, easy, and expert customer support

Recruiting and staffing software is an extension of HR software that streamlines and automates the process of hiring new employees.Recruiting softwareconsists primarily of an applicant tracking system (ATS) and candidate relationship management system (CRM). These tools help recruiters:

  • More easily communicate with candidates
  • Collect and analyze candidate datato find qualified candidates
  • Improve efficiency infinding and hiring the right candidates
  • Providesbackground checksand other administrative tasks

Yes, Netchex has a full-service app for mobile devices. Our mobile app is available for download in the Apple App Store and Google Play (Android).

Developed with today’s on-the-go and ever-shifting workforce in mind, the updated app simplifies, yet enhances the employee experience by making everyday payroll, time and attendance, benefits, and other HR-related functions easier to access anytime and anywhere.

Payroll Software for Restaurants (2024)
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